Terms & Conditions

Last Updated: 26 October 2026
Welcome to Raeleigh & Co! We're an Australian mum-owned small business offering affordable baby feeding essentials, personalised accessories and keepsakes.
By accessing our website or purchasing from Raeleigh & Co, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

General Information
Raeleigh & Co operates www.raeleighandco.com.au, powered by Wix.
Throughout these terms, "we", "us" and "our" refer to Raeleigh & Co, while "you" and "your" refer to our customers and website visitors.
By using our website, you agree to comply with these Terms of Service and our associated policies.

 Products & Availability
We aim to provide accurate product descriptions, images, colours and pricing.
Please be aware:

• Product colours may vary slightly depending on your screen settings.

• Handmade and personalised products may have minor variations.

• Product availability is subject to stock levels.

• We reserve the right to update, modify or discontinue products without prior notice.

All products must be used according to their supplied safety instructions and age recommendations.
Nothing in this section limits your rights under Australian Consumer Law.

Orders & Payments
When placing an order with Raeleigh & Co:

• All information provided must be accurate and complete.

• Payment must be received before your order is processed.

• Orders are subject to acceptance and product availability.

• We reserve the right to cancel or decline orders where there are reasonable grounds, including suspected fraud, stock shortages or pricing errors.

If we cancel an order that has already been paid for, a refund will be issued for the cancelled items.

Personalised & Custom Orders
We love creating personalised products for your little ones!
When ordering personalised items:

• Please double-check all names, spelling, colours and customisation details before checkout.

• Personalised orders may begin production shortly after payment is received.

• Once production has commenced, changes or cancellations may not be possible.

• Personalised products cannot be returned for change of mind.

If an item arrives faulty, damaged, incorrectly personalised due to our error or not as described, please contact us.
Your rights under Australian Consumer Law remain unaffected.

Pricing & Billing
All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.

• Prices may change without notice.

• Shipping costs are calculated and displayed at checkout.

• Applicable taxes are included or displayed as required by law.

• Promotional offers and discount codes are subject to their advertised conditions.

• Discounts cannot be applied retrospectively unless otherwise stated.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you to discuss the available options.

Shipping & Delivery
We currently offer shipping to selected domestic and international destinations.

• Orders are processed within our advertised processing timeframe.

• Delivery estimates are provided as a guide and may vary.

• Customers are responsible for providing accurate shipping information.

• International customers may be responsible for applicable customs duties, import taxes and fees.

• We are not responsible for delays outside our reasonable control, but will assist customers with delivery enquiries.

If your parcel is lost, damaged or significantly delayed, please contact us so we can investigate the issue.
Your statutory consumer rights remain unaffected.

Returns, Refunds & Exchanges
We want you to be happy with your purchase.
Eligible unused products may be returned for change of mind within 14 days of delivery, subject to our Refund & Returns Policy.
Please note:

• Personalised products are excluded from change-of-mind returns.

• Certain products may be excluded for hygiene reasons.

• Customers are responsible for return shipping for eligible change-of-mind returns.

• Faulty, damaged or incorrectly supplied items will be handled in accordance with Australian Consumer Law.

Please refer to our Refund & Returns Policy for further information.

Product Safety & Responsibility
The safety of your little ones is important to us.
Customers must:

• Follow all product safety instructions and warnings.

• Inspect products before each use.

• Discontinue use immediately if a product shows signs of damage or wear.

• Ensure children are appropriately supervised when using products.

• Use products only for their intended purpose.

Raeleigh & Co is not responsible for damage caused by misuse or failure to follow supplied safety instructions, except where liability cannot lawfully be excluded.

Website Accounts & Information
Customers may be required to provide personal information when purchasing products or creating an account.
You agree to:

• Provide accurate and current information.

• Keep your account login details secure.

• Notify us of any unauthorised account activity.

• Avoid using our website for fraudulent or unlawful purposes.

Personal information is handled in accordance with our Privacy Policy.

Privacy & Data Protection
Raeleigh & Co respects your privacy.
Our website is hosted through Wix, which provides website and e-commerce services.
We may collect and process personal information to:

• Process and fulfil orders.

• Communicate with customers.

• Arrange shipping and delivery.

• Provide customer support.

• Improve our website and shopping experience.

• Send marketing communications where permitted.

For further information, please refer to our Privacy Policy.

Intellectual Property
All original content on our website, including product photographs, branding, logos, graphics, descriptions and designs, belongs to Raeleigh & Co or its respective licensors.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.

Third-Party Services & Links
Our website may contain links to external websites or use third-party services, including payment providers, shipping services and social media platforms.
These services may operate under their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites, except where required by law.

Customer Reviews & Feedback
We love hearing from our customers!
By submitting reviews, photographs or feedback to Raeleigh & Co, you confirm that you have the right to share that content.
You grant us permission to display and use submitted feedback for website, customer service and promotional purposes, subject to applicable privacy and consumer laws.
We reserve the right to moderate content that is unlawful, abusive, misleading or inappropriate.

Website Use & Prohibited Activities
When using our website, you agree not to:

• Engage in fraudulent or unlawful activities.

• Attempt to interfere with website security or functionality.

• Upload harmful software or malicious content.

• Copy or misuse our intellectual property.

• Provide false or misleading information.

• Use our website to harass or threaten others.

We may restrict access where these terms are breached, subject to applicable law.

Limitation of Liability
Raeleigh & Co aims to provide accurate information, reliable products and a positive shopping experience.
To the extent permitted by law, we are not responsible for losses arising from events outside our reasonable control or improper use of our products.
Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to remedies for major failures and other failures as provided by law.

Changes to Terms of Service
We may update these Terms of Service from time to time to reflect changes to our products, services, business operations or legal requirements.
The most current version will be available on our website.
Any changes will apply in accordance with applicable law.

Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
Nothing in these terms limits any mandatory consumer protections available to customers in other jurisdictions.

Contact Us
If you have any questions about our Terms of Service, products or orders, please contact us.
Raeleigh & Co
📧 raeleighandco@hotmail.com
🌐 www.raeleighandco.com.au
Thank you for choosing Raeleigh & Co and supporting our small Australian mum-owned business. 🤍