Last Updated: 26 October 2026
At Raeleigh & Co, we love supporting our local community! To make shopping with us even more convenient, we offer a local pickup option for customers who prefer to collect their orders rather than have them delivered.
As a small Australian mum-owned business, all orders are carefully prepared and packaged with love.
Please read our Local Pickup Policy before selecting this option at checkout.
1. Local Pickup Availability
Local pickup is available for eligible orders from Oxley Park, NSW 2760.

• Local pickup is available by appointment only.

• Pickup must be arranged and confirmed before collection.

• The exact collection address will be provided once your order is ready.

• Walk-in collections are not available.

• Local pickup availability may vary during busy periods, weekends and public holidays.

For privacy and security reasons, our collection address is not publicly displayed on our website.
2. Local Pickup Eligibility
Local pickup is offered to customers who can collect their order from our designated collection location in Oxley Park.

• Customers must select Local Pickup at checkout.

• Local pickup is available for eligible products, subject to availability.

• No shipping fees apply to orders collected in person.

• Customers are responsible for arranging transport to the collection location.

If local pickup is not displayed as an option at checkout, please contact us before placing your order.
3. Order Processing Times
All local pickup orders are prepared within our standard processing timeframe.

• Orders are generally processed within 1–7 business days after payment has been received.

• Personalised and custom-made products may require additional preparation time within the advertised processing period.

• Processing times exclude weekends and public holidays.

• During busy periods, promotional sales or holidays, processing times may be slightly longer.

Selecting local pickup does not automatically mean your order is available for same-day collection.
4. Pickup Confirmation & Collection Arrangements
Once your order is ready, we will contact you using the details provided at checkout.

• You will receive confirmation when your order is ready for collection.

• A suitable pickup date and time must be arranged.

• The exact collection address will be provided after arrangements are confirmed.

• Please wait for confirmation before travelling to collect your order.

• If you need to change your collection time, please contact us as soon as possible.

As Raeleigh & Co is a small business, collection times are subject to availability.
5. Collecting Your Order
When collecting your order, please have your order confirmation available.

• Provide your name and order number upon collection.

• We may request confirmation of your order details before handing over your purchase.

• Please arrive at your agreed collection time.

• If you are running late, please contact us to arrange an alternative time.

Orders will only be released once payment has been received and the order has been confirmed as ready for collection.
6. Collection by Another Person
If someone else will be collecting your order on your behalf, please notify us before the arranged pickup.
You may be asked to provide:

• Your order number.

• The full name of the person collecting.

• Confirmation that you authorise the collection.

The nominated person may be required to provide the order confirmation before the order is released.
7. Missed Pickups & Uncollected Orders
We understand that plans can change, especially with little ones!
If you cannot attend your arranged collection time, please contact us as soon as possible.

• Missed collections will need to be rescheduled.

• Orders will be held for 14 days after the initial ready-for-collection notification.

• If your order remains uncollected, we will attempt to contact you to arrange collection or discuss alternative delivery options.

• Additional shipping fees may apply if you request delivery instead of pickup.

Uncollected orders will not automatically be cancelled or forfeited. Any cancellation or refund will be handled in accordance with our Refund & Returns Policy and Australian Consumer Law.
8. Changes & Cancellations
If you need to make changes to your order before collection, please contact us as soon as possible.

• Changes may be accepted before order preparation begins.

• Personalised orders may not be changed or cancelled once production has commenced.

• Additional costs may apply for agreed changes requiring extra materials or work.

• Eligible cancellations and refunds will be handled in accordance with our Refund & Returns Policy.

Please include your order number when requesting any changes.
9. Damaged, Faulty or Incorrect Orders
We carefully inspect and prepare all orders before collection.
We encourage customers to check their order after receiving it.
If you discover an issue, please contact us within 7 days of collection, where possible.
Please include:

• Your full name and order number.

• A description of the issue.

• Clear photographs of the affected product.

• Any relevant personalisation details.

We will review your enquiry and provide an appropriate remedy in accordance with Australian Consumer Law.
10. Privacy & Collection Safety
To protect the privacy and safety of our customers and business, we ask that all local pickup arrangements are respected.

• The collection address is provided only to customers with confirmed pickup arrangements.

• Please do not arrive without an appointment.

• Collection times must be arranged in advance.

• Customers are asked to respect the privacy of the collection location.

• Please do not share the private collection address publicly.

We reserve the right to reschedule collection arrangements where reasonably necessary.
11. Australian Consumer Law
Nothing in this Local Pickup Policy excludes, restricts or modifies your rights under Australian Consumer Law.
Products collected locally remain covered by applicable consumer guarantees.
Where a product is faulty, damaged or does not meet applicable consumer guarantees, customers may be entitled to a repair, replacement or refund as required by law.
12. Contact Us
If you have questions about local pickup, collection arrangements or an existing order, we're always happy to help.
Raeleigh & Co
📍 Oxley Park, NSW 2760
📧 raeleighandco@hotmail.com
🌐 www.raeleighandco.com.au
Thank you for shopping local and supporting Raeleigh & Co. Every order means so much to our little business, and we can't wait to prepare something special for you and your little one. 🤍