At Raeleigh & Co., we want your order to arrive safely and on time. Please read our delivery terms below.

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Processing Times

• Orders are processed within 1–7 business days after payment is received.

• During busy periods, sales, or holidays, processing times may be slightly longer.

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Shipping Within Australia

• Standard Delivery: 3–8 business day

• Express Delivery: 1–4 business days

• Delivery times may vary depending on your location and courier delays.

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International Shipping

• We currently do not offer international shipping.

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Shipping Costs

• Shipping costs are calculated at checkout based on your location, order size, and weight.

• Free shipping may be available on orders over $100 AUD

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Purchase Protection Insurance (Optional Add-On)

• Customers may choose to add Purchase Protection Insurance at checkout.

• This covers your order against loss, theft, or damage during transit.

• If you do not select this option, Raeleigh & Co. is not liable for any parcels lost, stolen, or damaged once dispatched.

• Please note: Purchase Protection Insurance is a non-refundable fee.

View policy here

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Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking number.

• Please allow up to 24 hours for tracking information to update.

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Delays & Issues

• We are not responsible for postal or courier delays.

• If your insured order is lost or damaged, please contact us with your order details so we can assist.

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Incorrect Addresses

• Please ensure your delivery details are correct at checkout.

• Raeleigh & Co. is not responsible for parcels sent to incorrect or incomplete addresses provided by the customer.

 

Questions?

For any shipping or delivery enquiries, please contact us at:
📧 hello@raeleighandco.com,au
🌐 www.raeleighandco.com.au