Non-Refundable Items

• Purchase Protection Insurance is non-refundable.

• Gift cards and digital products are also non-refundable.

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Damaged or Lost Items

• Insured orders: You may claim for lost, stolen, or damaged items.

• Uninsured orders: Raeleigh & Co. is not responsible for loss or damage after dispatch.

• Report damage or missing items within 7 days to hello@raeleighandco.com.au with photos and order details.

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Returns for Change of Mind

• Items can be returned for a refund or exchange if unused, in original condition, within 14 days of delivery.

• Customers cover return shipping.

• Refunds processed after we inspect the returned item.

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Exchanges

• Exchanges are possible for defective or incorrect items.

• Contact hello@raeleighandco.com.au within 7 days to request an exchange.

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Refund Processing

• Refunds go back to the original payment method.

• Allow 5–10 business days for processing.

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Contact Us

📧 hello@raeleighandco.com.au
🌐 www.raeleighandco.com.au