Last Updated: 26 October 2026
At Raeleigh & Co, we believe everyone deserves a comfortable, inclusive and enjoyable online shopping experience.
As a small Australian mum-owned business, we're committed to making our website accessible and easy to use for all customers, including people living with disabilities or those who use assistive technologies.
Please read our Accessibility Policy to learn more about our approach to website accessibility and how we can assist you.
1. Our Commitment to Accessibility
Raeleigh & Co is committed to improving the accessibility and usability of our website, www.raeleighandco.com.au.
We aim to provide an online shopping experience that is:

• Easy to navigate and understand.

• Accessible across different devices and screen sizes.

• Inclusive of customers with varying accessibility needs.

• Compatible with commonly used assistive technologies where possible.

• Clear and straightforward when browsing products, placing orders and contacting our team.

We recognise that accessibility is an ongoing process and are committed to making improvements wherever reasonably possible.
2. Website Accessibility Standards
Our website is built and hosted using Wix.
We aim to follow recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably achievable.
These guidelines help make online content more accessible to people with visual, hearing, physical, cognitive and other disabilities.
While we strive to improve accessibility, we do not currently claim that every part of our website fully meets these standards.
3. Accessibility Features
We aim to make our website easier to use by incorporating accessibility-friendly design practices.
These may include:

• Clear and readable fonts.

• Appropriate colour contrast between text and backgrounds.

• Descriptive headings and organised page layouts.

• Alternative text for meaningful product images.

• Simple navigation menus and clearly labelled links.

• Mobile-friendly website layouts.

• Keyboard-accessible navigation where supported.

• Clear product descriptions and checkout information.

We regularly consider opportunities to improve these features as our website develops.
4. Assistive Technology Compatibility
We understand that some customers rely on assistive technologies when browsing online.
Our goal is to support customers using:

• Screen readers.

• Keyboard navigation.

• Screen magnification tools.

• Browser zoom features.

• Voice recognition software.

• Mobile accessibility settings.

Compatibility may vary depending on your device, browser, software and the specific features of our website.
If you experience difficulties using assistive technology, please contact us so we can assist.
5. Product Information & Images
We aim to provide clear and helpful information about our products so customers can make informed purchasing decisions.
This includes:

• Accurate product names and descriptions.

• Clear pricing and product options.

• Descriptions of available colours and personalisation choices.

• Relevant product care and safety information.

• Accessible product imagery and alternative descriptions where possible.

If you require additional information about a product, we're happy to assist via email.
6. Accessible Ordering & Customer Support
We understand that not every customer may find online ordering straightforward.
If you experience difficulty navigating our website, selecting product options or completing checkout, please contact us.
We can assist with:

• Product information and availability.

• Colour and personalisation options.

• Questions about placing an order.

• Shipping and delivery information.

• Returns, refunds and exchanges.

• General website accessibility concerns.

We will make reasonable efforts to provide information in an accessible format or help you find an alternative way to complete your enquiry.
7. Third-Party Applications & Services
Our website may use third-party applications and services, including:

• Payment processing providers.

• Shipping and tracking services.

• Social media integrations.

• Customer reviews and other website features.

While we aim to choose reliable services, some third-party content or features may not offer the same level of accessibility as the rest of our website.
If you experience difficulties accessing these features, please contact us so we can investigate or suggest an alternative where possible.
8. Known Accessibility Limitations
We recognise that some areas of our website may not yet be fully accessible to every visitor.
Potential limitations may include:

• Certain third-party applications or embedded content.

• Some interactive product customisation features.

• Images or graphics that require improved alternative descriptions.

• Features that behave differently when used with assistive technologies.

We aim to identify and address accessibility barriers as part of our ongoing website improvements.
9. Accessibility Feedback & Improvements
We welcome feedback from customers about their experience using our website.
If you encounter an accessibility barrier, please let us know.
When contacting us, it may help to include:

• The page or feature you were trying to access.

• A description of the difficulty experienced.

• The device or browser you were using.

• Any assistive technology involved, if you're comfortable sharing.

• Suggestions that may help improve your experience.

We will review accessibility feedback and make reasonable efforts to address identified issues.
10. Ongoing Accessibility Improvements
Accessibility is an important part of creating a welcoming online shopping experience.
As Raeleigh & Co grows, we aim to continue reviewing our website to improve:

• Navigation and usability.

• Product information and descriptions.

• Mobile accessibility.

• Colour contrast and readability.

• Compatibility with assistive technologies.

• Accessibility of the shopping and checkout experience.

Our goal is to make shopping with Raeleigh & Co as simple and inclusive as possible.
11. Contact Us
If you experience any accessibility difficulties, require assistance with our website or would like to provide feedback, please get in touch.
Raeleigh & Co
📧 raeleighandco@hotmail.com
🌐 www.raeleighandco.com.au
We're always happy to help and appreciate your feedback as we continue improving our website.
Thank you for supporting Raeleigh & Co. We believe every family deserves to feel welcome, supported and included. 🤍