Last Updated: 26 October 2026
At Raeleigh & Co, we want your little essentials to arrive safely and as quickly as possible. As a small Australian mum-owned business, every order is carefully prepared and packaged with love.
Please read our Shipping & Delivery Policy before placing your order.

Processing Times
We aim to prepare and dispatch your order as quickly as possible.

• Orders are processed within 1–7 business days after payment has been received.

• Processing times exclude weekends and public holidays.

• Personalised and handmade products may require additional preparation time within our advertised processing timeframe.

• During busy periods, promotional sales and holidays, processing times may be slightly longer.

Please note that processing times are separate from shipping and delivery times.

Shipping Within Australia
We offer Australia-wide shipping through Australia Post and other selected delivery providers.
Estimated delivery times after dispatch:

• Standard Shipping: 3–8 business days.

• Express Shipping: 1–4 business days.

Delivery times are estimates only and may vary depending on your location, public holidays, weather conditions and courier delays.
Express Shipping speeds up delivery after dispatch but does not automatically reduce our order processing timeframe.

International Shipping
We currently do not offer international shipping.
All orders must be delivered to a valid Australian shipping address.
We may introduce international delivery options in the future.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, parcel size and weight.

• Standard and Express Shipping options are displayed at checkout where available.

• Free standard shipping may be available on eligible orders over $49 AUD.

• Any applicable shipping promotions will be displayed on our website or at checkout.

Shipping charges are confirmed before payment is completed.

Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email.

• Your confirmation email will include a tracking number where tracking is available.

• Tracking information may take up to 24 hours to update after dispatch.

• You can follow your parcel's progress through the relevant delivery provider.

Please ensure your email address is entered correctly at checkout to receive order updates.

Delays & Delivery Issues
While we do our best to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur.
These may include:

• Postal or courier disruptions.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Regional or remote delivery delays.

• Circumstances outside our reasonable control.

If your parcel is significantly delayed, lost or arrives damaged, please contact us with your order number and details of the issue.
We will assist with investigating the matter through the relevant delivery provider and provide any remedies required under Australian Consumer Law.

Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete delivery information at checkout.
Please ensure your:

• Full name and delivery address are correct.

• Suburb, state and postcode are accurate.

• Apartment, unit or building details are included where required.

If you notice an error after placing your order, please contact us as soon as possible.
We will do our best to update your delivery details before dispatch. However, changes may not be possible once your order has been shipped.
Additional shipping charges may apply if an order needs to be resent due to an incorrect address provided by the customer, where permitted by law.

Returned to Sender Parcels
Occasionally, parcels may be returned to us due to unsuccessful delivery attempts, incorrect addresses or failure to collect from the delivery provider.
If your parcel is returned to Raeleigh & Co:

• We will contact you to discuss redelivery options.

• Additional shipping fees may apply where the return was caused by incorrect customer information or failure to collect.

• Any applicable refunds will be handled in accordance with our Refund & Returns Policy and Australian Consumer Law.

Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies your rights under Australian Consumer Law.
Where an order is not delivered, arrives damaged or does not meet applicable consumer guarantees, we will provide the appropriate remedy required by law.

Contact Us
If you have any questions regarding shipping, tracking or delivery, we're always happy to help.
Raeleigh & Co
📧 raeleighandco@hotmail.com
🌐 www.raeleighandco.com.au
Thank you for shopping small and supporting Raeleigh & Co. Every order means so much to our little business. 🤍