Last Updated: 26 October 2026
At Raeleigh & Co, we want you to feel confident shopping with us. We take pride in providing quality, affordable essentials for you and your little ones.
Please read our Refund & Returns Policy before making a purchase.

Non-Refundable Items
The following items are non-refundable for change of mind:

• Gift cards and digital products.

• Personalised or custom-made products, unless faulty, damaged or not as described.

• Used products or products that cannot be resold for hygiene reasons, unless required by Australian Consumer Law.

Damaged or Lost Items
We carefully prepare and package every order to ensure it reaches you safely.
If your order arrives damaged, incorrect or incomplete, please contact us within 7 days of delivery, where possible.
For lost or missing parcels, please contact us so we can investigate the issue with the shipping provider.
Email raeleighandco@hotmail.com with your order number, a description of the issue and supporting photographs where applicable.
Your rights under Australian Consumer Law remain unaffected.

Returns for Change of Mind
We understand that sometimes you may change your mind.
We accept eligible change-of-mind returns under the following conditions:

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original condition and packaging.

• Customers are responsible for return shipping costs.

• Refunds will be processed once the returned products have been received and inspected.

Personalised items and products excluded for hygiene reasons cannot be returned for change of mind.

Exchanges
We offer exchanges for products that are defective, damaged or incorrectly supplied.
Please contact raeleighandco@hotmail.com within 7 days of receiving your order, where possible, to arrange an exchange.
Include your order number, details of the issue and photographs where applicable.
For products covered by Australian Consumer Law, customers may be entitled to a repair, replacement or refund depending on the nature of the problem.

Refund Processing
Once your return has been received and approved:

• Refunds will be issued to the original payment method.

• Please allow approximately 5–10 business days for your refund to appear, depending on your payment provider.

• We will notify you once your refund has been processed.

Refunds and remedies required by Australian Consumer Law will be provided regardless of any change-of-mind exclusions in this policy.

Contact Us
If you have any questions regarding returns, exchanges or refunds, please contact our team.
Raeleigh & Co
📧 raeleighandco@hotmail.com
🌐 www.raeleighandco.com.au
Thank you for supporting our small Australian mum-owned business. 🤍